FAQ


Production and shipping? 

Everything is printed to order, this helps keep prices low for you as it saves space on inventory and upfront production costs. This does mean we have a slightly longer delivery time than some of the big sites out there. We use a print house in the U.S  (to get the best range of products) our production time is between 3-7 days on average, delivery varies depending on your location but our standard U.S shipping is around 5-7 working days. (longer for international orders.) International orders are subject to the import duties and tariffs of your country, we ask international customers to be aware of their own duties and tariffs so as to know what to expect when receiving their order.


Washing and care?

To ensure the longest life for your product we recommend machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. Avoid fabric softeners. Tumble dry low, or hang-dry for longest life. This advice mainly applies to the majority of our garments which are DTG printed. The sublimation AOP items we offer can be washed at any temperature setting without affecting quality. But we recommend washing with like colors. (some people might notice a slight paint smell when they first receive their garment, this is just a left over affect of the printing process and will be gone with one wash.)

 

Refunds & Returns? 

With everything being printed to order we aren't currently able to offer exchanges or refunds on goods that were ordered using incorrect information (wrong size, colour etc) we do our best to give as clear a size guide as we can on our website with most sizes given in inches to avoid confusion. If you do have an issue with fit we offer a 35% discount on your next order once the original goods are returned, please email rebelwaydesign@gmail.com for return instructions. (important the return address for items ordered in error is different than the return address on your package which is for damaged goods, you must email first so we can arrange your credit and give you the correct address) 

In the case of faulty, damaged, or missprinted items we offer a full refund, simply email rebelwaydesign@gmail.com with your order number and a photo of the issue, and then send the goods back to the return address on the package and we'll do the rest.